Privacy, Shipping & Return Policy
Privacy, Shipping & Return Policy
Shipping
* Kuwait: In-stock orders are dispatched as soon as possible. Out-of-stock items require 2–6 working days for preparation before dispatch. Product availability is listed on each product page.
* GCC: Estimated delivery within 5–9 working days.
* Worldwide: Estimated delivery within 7–12 working days.
All delivery times are estimates and refer to working days only.
Custom Orders
For custom sizes or special requests, please contact us via Instagram DM before placing your order.
* Full payment is required before production begins.
* Custom orders are final sale and are not eligible for refunds or exchanges.
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Returns & Exchanges
Non-Customized Items
* Refund or exchange requests must be made within 48 hours of delivery.
* Items must be unused, unworn, undamaged, and returned in their original condition with all tags attached.
* Return shipping costs are the responsibility of the customer.
Customized Items
Customized items are non-refundable and non-exchangeable.
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Additional Information
* Customers are responsible for providing the correct shipping address.
* Orders cannot be changed or cancelled once confirmed.
* International orders may be subject to customs duties or taxes, which are the customer’s responsibility.
* If an order is returned due to an incorrect address or failure to collect it, additional shipping charges will apply for reshipment.
* If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.
* Product colors may vary slightly due to lighting and screen settings.
* Delivery delays caused by shipping carriers, customs, or circumstances beyond our control are not the responsibility of Najma.
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Privacy
Your personal information is collected only to process your order, arrange delivery, and provide customer support.
Najma does not sell or share your personal information except when required to process payments, fulfill deliveries, or comply with legal obligations.